On August 30, 2017, TXU Energy announced that it has taken steps to help customers impacted by Hurricane Harvey. During this time of extreme need, TXU Energy is assisting affected customers by:
- Waiving late fees.
- Extending payment due dates with no down payment required.
- Reducing down payments and deferring the balances over five equal installments.
To take advantage of this assistance, TXU Energy customers affected by the storm should call 1-800-242-9113. Assistance will be available until at least September 30. Please see the attached press release for additional information.TXU Energy Hurricane Harvey Assistance News Release 8 30 17 FINAL