TXU Energy is assuring residential customers that they will not see any near-term impact on their rates due to this winter weather event. While some may experience higher than normal bills due to higher usage during this cold weather period in February, we expect our customers will be insulated from storm-related rate increases. See attached […]
On March 26, TXU Energy announced it is committing $450,000 to support Texans facing unprecedented challenges from the coronavirus pandemic. More details on this commitment is available in the news release below.
TXU Energy and Vistra today affirmed their efforts to help customers impacted by recent storms in Texas. Individual customers impacted by the storm are able to get assistance in the form of extend payment due dates, reduced down payments and deferred balance payments. Additionally, bill-payment assistance is available through TXU Energy Aid. “Sunday’s tornadoes were […]
To help North Texans impacted following recent severe storms, TXU Energy announced today a series of steps it has taken to support customers. TXU Energy will work with customers impacted by the storm to: waive late fees, extend payment due dates, and reduce the down payment and defer the balances over five equal installments. To […]